At ETRAFFIC, we believe that business outcomes management is the next frontier in customer relations and business operations optimisation. This is not something that we have just stumbled upon as we have witnessed firsthand how improving customer management practices can boost the performance of a business enterprise. Our many years of experience in digital marketing puts us in the unique position to help you grow your business in the right direction.
Many businesses today are struggling with customer relations and client management with a lot of these companies struggling to understand the needs of their customers. Recent studies show that only 30% of consumers believe that the companies they work with understand their needs. This means that about 70% of companies are failing to satisfy their customers needs thus performing poorly year in, year out. At ETRAFFIC, we help to address this issue by focusing on business outcomes such as brand awareness, lead generation, distribution channel development, sales conversion, transaction yield growth and customer retention.