At ETRAFFIC, we help you come up with unique and innovative customer engagement strategies and solutions that can take your business to a whole new level. We support both you and your customers in the journey of getting to know each other. With the help of various online marketing techniques such as win-back campaigns, loyalty programs, analytics and online customer service, we help improve customer engagement significantly and cultivate a healthy and trustworthy relationship between you and your clientele.
We also help your customers become more loyal to your brand or business. Customer loyalty is crucial to increasing sales and profits. Being able to retain just one customer for at least five sales is actually more affordable than winning over a new one. Existing customers are more likely to convert as opposed to new customers who are not familiar with your business. Companies that invest in professional customer engagement and retention services often see their sales increase from 20 to 90 per cent, according to a study done by the Harvard Business School.
It’s no secret that the best marketing strategies and campaigns are those built with people at the core or centre. At ETRAFFIC, we believe that relationships play a huge role in customer loyalty, retention, and engagement. We continually work with each of our clients to create genuine connections between their brand and their customers. We make it our mission to constantly advocate and promote your products and services on your behalf.
We know that each and every customer counts and no customer is more important than the other. Our state-of-the-art analytics platform enables us to get an in-depth and comprehensive view of your customer’s journey right from the moment that they get to know about your brand up to the point where they make a purchase and check out. We guide your customers on taking the necessary actions in your marketing and sales funnel in order to boost your conversion rates.
We are very mindful of unsatisfied customers. We are always looking for ways to understand the cause of your customers’ concerns. Did something go wrong? Were the company staff friendly and supportive? Were the products or services of low quality? Was the product or service too expensive? These are some of the questions we seek to find answers to in order to minimise cases of unsatisfied customers for your business.
Our team of highly trained and experienced digital marketing experts know exactly how to work with different customers and clients from different niche industries and fields. We can deliver smarter, faster and more efficient customer engagement services to improve your customers’ experience.
We take time to look at your business model, values, goals and mission when coming up with customer engagement strategies for you as we understand that no two businesses are alike. There are always some points of difference that distinguish one business from the other. We take the time to find out what makes your business different from the rest and use these points to enhance your customer engagement campaign.
When it comes to customer loyalty and retention, we don’t just focus on customer service alone. We also make use of industry-leading loyalty programs that help our clients to pull-in otherwise uninterested consumers to their brands. We have enrolled thousands of customers into loyalty programs run by us for small and medium business enterprises across Australia.
Our professionally-designed and seamless loyalty solutions makes use of technology and exemplary customer service to appeal to a wide spectrum of consumers. We consider your brand’s loyalty requirements and goals and then create a program that fits your business accordingly. We also offer professional loyalty program management, measurement and analytics services to back this up.
At ETRAFFIC, we always strive to put a deep focus on improving customer loyalty, customer lifetime value and customer profitability. We are 100% committed to delivering exceptional results for you and your business. Your investment in our services is guaranteed to bring good results that will keep you coming back for more. We are well aware that serving both you and your clients requires focus, agility, relentlessness, resilience, and resourcefulness.
It is this dedication that your customers will see every single time they come into contact with us. Our customer engagement services can help create tight bonds and relationships between your brand and its customers. There is no better feeling that having satisfied and happy customer reviews on your website and we can help you achieve this.
We employ the same tactics we use to engage our own clients to engage your customers. This is how serious we are about customer engagement. We leverage different types of digital marketing tools and techniques to achieve our desired end-goals. Analytics play a very big role in determining how your company is engaging with its target audience. We make use of powerful analytics tools to understand your customers better and find opportunities to save you both time and money, all while improving your customers’ sales journey.
Our team of expert digital marketers are trained at early identification of prospects who would be interested in your products and services. They proceed to guide these prospects through your marketing and sales funnel which in turn boosts your sales and overall revenue.
Another thing that puts us ahead of our competition is our smart use of social media campaigns to engage with your target audience on your behalf. As we mentioned above, we put people at the centre of our digital marketing campaigns as there is no better place to find people on the internet than on social media.
If you are interested to learn more about what we can do for you, give us a call or contact us today using any of our online or chat options.